Advice & Support

What is the CTA Advice Service?

The Community Transport Association provides the UK’s only specialist advice and support service to groups and organisations delivering community-led transport in the UK.  We do this by directly providing support and information on a wide range of topics, such as permits and licencing regulations, driver training, and operations, and by connecting with and signposting to other relevant agencies. Our Advice & Support team is made up of CTA colleagues from across the UK who provide the Advice Service as part of their wider support for the UK’s Community Transport network, working remotely from all four countries of the UK.

Please note that the CTA Advice Service will do our best to explain the most accurate interpretation of regulations and best practice. Our Advice & Support team are not legal advisors, and are not qualified to provide legal advice. If you need legal advice, we recommend you find a legal adviser.

Accessing Support

You can access our FAQs and Advice Resources online by clicking the links below. You can also contact the CTA advice line on 0345 130 6195 or email advice@ctauk.org, 10am – 4pm Monday to Friday.

Please remember our Advice & Support team work remotely and if they are helping someone else with an enquiry, they may not be able to pick up your call first time – do leave a voicemail, and one of the team will come back to you as soon as possible. We strive to respond to all email enquiries within 3 working days.

Our Advice Service is free of charge for CTA members and open to all Community Transport operators, and groups and organisations not yet members of CTA can reach out to the team free of charge up to 3 times. Make sure you have full unlimited access to our Advice Service along with all our wider member benefits by joining CTA today. We offer FREE Membership to small organisations with an income of under £25,000.