Planning for Change: Why Succession Planning Matters in Community Transport
“Change is going to happen anyway, so it’s better if you plan for it.”
These were the words of one operator when Emma Bingham, Development Manager for Wales, and I first started asking about succession planning. It’s one of those topics that we all know is important but may put off as it may not seem urgent. Yet if we don’t consider succession planning it can create challenges if someone leaves suddenly, leaving a gap in the organisation which may affect service delivery, reputation or relationships.