Commercial Affiliates - Compliments and Complaints Procedure

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We want to hear about your experiences of working with our Commercial Affiliates. 

Please share how the services have worked for you.  

We’ve selected our commercial affiliates for the quality of their products and services, the value they offer to the sector and their experience of working with voluntary organisations.

Commercial affiliates must meet our selection criteria. We also expect them to act responsibly and follow our code of conduct.

If you think a supplier has broken the code of conduct, please follow the steps below to raise a complaint.

Commercial Affiliates Selection Process

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How we select the commercial organisations we work with.

We select our commercial affiliations based on the quality of their products and services, the value they offer to the sector, and their experience working with community transport operators or the wider voluntary sector.

We have different relationships with our commercial affiliates however all are selected based on the current and emerging needs of our members. We connect with those that can help our members:

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CTA Membership  

Here you can find information about becoming a member of the Community Transport Association and submit your application to join now.

If you have any questions on the process of becoming a member after reading the below, take a look at our frequently asked questions on membership, or you can call us on 0161 351 1475 or email membership@ctauk.org

MiDAS – Don’t confuse CTA membership with MiDAS registration.

Mapping Wales

photo of a Welsh seaside town with a graphic location pin in blue and white

The Mapping Wales survey is now closed, and we are currently analysing the data. 

More than 50% of our ‘primary purpose’ members in Wales helped us with our research, giving a really important snapshot of the Welsh Community Transport sector. Thank you to everyone who took part in or promoted the survey; your help is greatly appreciated. The results will be posted on this page once the analysis and reporting are complete. Please contact gemma@ctauk.org if you have any questions or would like to discuss this further.

A Small and Mighty Operator

White minibus with signs and livery in front of some trees

On a very rare hot day I drove across the Welsh mountains to visit one of our smallest operators in the town of Pwllheli, on the Llyn Peninsula in North Wales.  

I was going to see Marel Roberts who is one of the founders of Cymrod Clwb Teithio Dwyfor. Cymrod stands for ‘Caring for your Mobility, Rights and Opportunities in Dwyfor’. It was part of a larger group formed 30 years ago across Gwynedd and Anglesey, but Cymrod is the only one in existence today with a dedicated committee of seven people to oversee the club.  

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