Enhancing Understanding Through Passenger Insights

As part of the Community Transport Association’s ongoing Mapping England project, we are excited to launch a new phase of research focused on the very heart of community transport—the passengers. Our Passenger Survey is designed to gather critical insights into the demographics, motivations, and experiences of those who use Community Transport. If you’d like to particpate, fill out our interest form now.

About the Survey

The Passenger Survey serves as a crucial tool for collecting valuable data that not only enriches our understanding of the community transport landscape but also empowers you, the transport operators, to leverage this information. With access to detailed feedback, you can enhance your services, influence policy, and strengthen your funding applications.

Why Participate?

• Data Ownership: The collected data will be yours to keep, offering you a rich resource to inform your strategic decisions.
• Flexibility: Choose from multiple methods to conduct the survey in a way that best fits your organisation’s capabilities and needs.

Participation Methods

1. In-Person Assistance:
   • Our team members, Nick and Josiah, will visit your organisation to conduct the surveys directly, ensuring a seamless process.
2. Self-Administered:
   • If you prefer to take the lead, we provide all the necessary tools and support to conduct the survey at your convenience.
3. Digital Distribution:
   • For ease and broader reach, distribute the survey electronically among your passengers.

This collaborative effort represents a significant step towards highlighting the importance of community transport, improving services, and securing a better future for all who depend on them.

We can tailor project to fit your schedule and needs. For more information or to express your interest, please fill in this interest form and a member of our team will be in touch with you to discuss your requirements. For more information on how to conduct the survey, click here to read our survey guide.

Get Started

Participation is straightforward:

• Express Interest: Fill out our interest form here.
• Tailored Approach: We can adjust the project timeline and methods to suit your schedule and operational needs.

A member of our team will contact you to discuss the details and set everything in motion. This is your opportunity to gain valuable feedback and help shape the future of community transport.