• MiDAS Frequently Asked Questions

  • We were really excited to launch a new delivery model for MiDAS earlier this year to help ensure that MiDAS continues to be the gold standard for minibus driver training. We have worked to modernise the MiDAS offering, ensuring it offers modern, flexible, and passenger-focused training which helps to ensure that journeys are safe, legal and comfortable. You can find some of the most frequently asked questions below.

    Who can do a MiDAS course?

     MiDAS is suitable for anyone who is required to drive a minibus as part of their role. That might be a volunteer who drives occasionally for a community group or a paid driver working full time.

    Any driver undertaking MiDAS must hold a D1 driving licence entitlement or be entitled to drive a minibus under category B licence conditions. If a driver undertaking MiDAS holds a category B licence, all the following conditions must be met:

    • They have held a full category B car licence for at least 2 years.
    • They receive no payment or other consideration for driving other than out-of-pocket expenses.
    • The vehicle has a maximum gross weight not exceeding 3.5 tonnes (4.25 tonnes including specialised equipment for the carriage of disabled passengers).
    • For drivers aged 70 or over, that they don’t have any medical conditions which would disqualify them from eligibility for a D1 licence.
    • No trailer is being towed.
    • Where the driver’s licence only authorises the driving of vehicles with automatic transmission, that only a vehicle with automatic transmission is used.

    How do I access MiDAS for my drivers?

    As you previously have done – you can contact a Provider from our list, here. You will make all of the arrangements with your chosen Provider, including gaining access to the online theory course and organising practical sessions.

    How much does it cost?

    The cost of MiDAS varies depending on the training provider and factors such as the number of drivers being trained, the hire of vehicles and travel. The cost will include £40 per driver for access to the online theory course. You can find out more about MiDAS costs, here.

    What does the online theory course involve?

    The online theory course should take around 90 minutes to complete. It can be completed on any internet enabled device so learners can use a device that they feel comfortable with. At the end of the theory course, there is an assessment. Learners have 3 attempts and must score at least 80% in order to pass. Following the theory course, learners will attend an Individual Practical Session and Driving Assessment with a Driver Assessor, usually within three months of passing the theory assessment.

     What about MiDAS Accessible?

    The new online theory course online covers MiDAS Standard. Learners who are also completing the Accessible module will continue to attend a classroom based theory session following the completion of the Standard course.

     What do we do if we have problems going through the online theory course?

    If a learner has been allocated a Learner Pass and is having problems, you can contact training@ctauk.org for support. Here are some common problems and solutions:

    • Not receiving the welcome email – Sometimes the emails from our system which invite learners to set up an account can end up being mistaken for spam. It’s always worth checking there first – but if you can’t find it, get in touch and we can try sending it again.
    • Can’t create an account – Make sure that a unique email address is being used and a shared one. The link to create an account is also only valid for 2 weeks. If it has expired, get it touch and we’ll send a new one.
    • Getting stuck on a module – If a learner has completed a module but the next one doesn’t unlock it’s often because the tab of the previous module is still open. If there’s still a problem, let us know.

     How do learners get their certificates?

     Following a driving assessment (and a practical skills assessment if the learner is also completing the Accessible module), the Driver Assessor will upload the result to our system. This will generate a certificate which the learner will be able to access through their online account.

    My drivers have done MiDAS before – do they do a refresher?

    To ensure that all drivers with existing MiDAS certificates are still able to benefit from the updated MiDAS content and delivery model – all learners will be going through the same course. Refresher courses will then be available from late 2027.