• Advice Resources

  • On this page you can find CTA’s Advice Resources (previously known as our Advice Leaflets). These are in-depth resources which cover a wide range of topics relating to the operation of community transport. If you need more information, or if you can’t find the information you’re looking for, you can call CTA’s Advice Service on 0345 130 6195 or take a look at our Frequently Asked Questions page.

    The Community Transport Association has made every effort to ensure the accuracy of the information contained within the leaflets but it should be noted that they are only guides and should be treated as such.

    Take a look at our newest resources below, or search for the information you want further down the page.


    New and Updated Advice Resources

    Recruiting and Supporting Volunteers

    Volunteers play a crucial role co-ordinating and delivering community transport services across the UK. This new suite of tools and resources will explore third sector best practice in volunteer recruitment and retention and  are designed to enable community transport operators to bring on board the time, experience and skills of volunteers which will be vital to sustaining services in the short, medium and long term.

    Access the resources here


    Permits and Operator Licensing

    When using a minibus or an MPV, an organisation is considered an ‘operator’ and needs the right permit or licence to run its services. Permit and operator licensing is different to a driver’s licence, as it doesn’t relate to an individual, rather to a service. In the case of community transport, most services are run under a permit, rather than a licence.

    Understanding what you need to make your service compliant can be confusing for both new and longstanding CT operators. We’ve developed this suite of resources to help you navigate what your service needs and how to access it.

    Access the resources here


    Setting up a Volunteer Car Scheme

    CTA has worked closely with its members to develop a toolkit to help communities and organisations set up and successfully sustain a volunteer car scheme. Setting up a volunteer car scheme is something that will certainly have an important impact on your community. All over the UK, volunteer car schemes are making sure that people can get to the places they want and need to be, providing such an important life line to so many.

    Access the toolkit here


    Accessing Funding for Community Transport

    Funding is more important than ever for community transport providers, especially as they continue to recover from the effects of lock-down and begin to re-start their services. These are challenging times, so it’s become even more important than normal to review your funding streams and consider looking for new opportunities to bring money into your organisation to diversify your income over the coming months. Our new suite of resources, developed by CTA’s Connecting Communities in Wales project, look at what you need to consider when searching for funding.

    Access our new funding resources here.


    Risk Assessment and Risk Management

    All organisations have a responsibility to keep their staff, volunteers, and customers safe. A key element in ensuring that safety is mapping and understanding the things in your organisation which might put people at risk, and how to control them – this is known as risk management. CTA have worked with our members to develop a suite of resources to help you to do this in your organisation including COVID-19 specific resources for members who are re-starting services they’ve previously been unable to run. 

    Access our new risk assessment and risk management resources