More than a journey: How Community Transport became the heart of Nidderdale
By Sean Ray, Development Officer for England
One of the best things about working with CTA members is discovering the stories behind the services. In this case, several MiDAS trainers spoke highly of the work taking place at Nidderdale Plus, describing an organisation that was making a real difference across its community.
Curious to learn more, I got in touch with CEO Helen Flynn. What I found was far more than a transport provider. Nidderdale Plus has built a thriving community hub where transport acts as a gateway to friendship, independence and practical support. Their story is a great example of how community transport can become the foundation for a much wider community offer.
More than a transport service
For many people living in the rural communities of Nidderdale and the surrounding villages of North Yorkshire, community transport is a vital service. It provides access to healthcare, shopping, social activities and other essential services that might otherwise be difficult to reach.
At Nidderdale Plus, however, transport is just the beginning.
Over the years, the organisation has evolved from a rural development initiative into a busy community hub supporting local people through transport, volunteering, digital inclusion, social activities, community support and Meals on Wheels services.
Today, the organisation delivers more than 2,700 community transport journeys each year, helping over 260 residents stay connected to their communities and maintain their independence.
CEO Helen Flynn believes transport often opens the door to wider support.
"Transport is often our first contact with someone. Through those relationships, we are able to identify other ways we can help people remain active, connected and independent."
That approach has helped Nidderdale Plus create services that tackle some of the biggest challenges facing rural communities, including loneliness, social isolation and digital exclusion.
Building connection beyond the journey
Alongside transport, residents can access day trips, social groups and activities that bring people together and create opportunities to form new friendships. The organisation's digital inclusion work helps people build confidence with technology, while its Meals on Wheels service supports those who wish to remain living independently at home.
The people who make it possible
A key part of this success is the contribution of volunteers. More than 100 volunteers support the organisation each year, contributing thousands of hours to driving, community activities, befriending and other services.
Helen is clear about the difference they make.
"The commitment and generosity of our volunteers allows us to support far more people than we could otherwise reach. They are central to everything we do."
Nidderdale Plus demonstrates the power of that approach. By placing transport at the heart of a wider network of support, the organisation is helping people stay connected, remain independent and play an active role in their community.
Nidderdale Plus at a glance:
- Over 2,700 community transport journeys each year
- More than 260 transport users supported
- 100+ volunteers contributing thousands of hours annually
- Community activities and day trips reducing isolation
- Digital inclusion support helping residents stay connected
- Meals on Wheels supporting independent living
Find out more about Nidderdale Plus: www.nidderdaleplus.org.uk
Find out more about Team England’s work here.
If you’d like to discuss opportunities for community transport in your area, get in touch with our England team.