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Commercial Affiliates - Compliments and Complaints Procedure

We want to hear about your experiences of working with our Commercial Affiliates. 

Please share how the services have worked for you.  

We’ve selected our commercial affiliates for the quality of their products and services, the value they offer to the sector and their experience of working with voluntary organisations.

Commercial affiliates must meet our selection criteria. We also expect them to act responsibly and follow our code of conduct.

If you think a supplier has broken the code of conduct, please follow the steps below to raise a complaint.

Commercial Affiliates Selection Process

How we select the commercial organisations we work with.

We select our commercial affiliations based on the quality of their products and services, the value they offer to the sector, and their experience working with community transport operators or the wider voluntary sector.

We have different relationships with our commercial affiliates however all are selected based on the current and emerging needs of our members. We connect with those that can help our members:

Community Building Session: MiDAS Transformation Update

The focus for this months Community Building Session is MiDAS Transformation.

Attendees will hear from the CTA Training Team about how the newly transformed MiDAS is progressing since its launch in January 2024, the changes to how Driving Assessors are trained, and the future of the PATS/Accessible course.

This is a great opportunity to find out about the transformation, ask any questions you might have and hear about the exciting plans for the future of MiDAS.

Funding

Country Specific Funding Support

Here you will find links to funding advice, specific to each of the four CTA countries. Please scroll down to select your country.

Advice & Support FAQs

A helping hand with your community transport questions

On this page you can find a list of some of our most frequently asked questions. 

The information is provided for organisations that hire, own, or operate minibuses (9 to 16 passenger seats plus driver) or MPVs (less than 9 passenger seats) as part of their activities.

The information in the FAQs is available to everyone, but some answers may link to more in-depth information that is only accessible to members of the CTA.